Terms of Use & Privacy Policy

By accessing or using Scambulance (the "Service"), you enter into a legally binding agreement with the Scambulance project. These terms apply to all visitors and users, including those who submit reports through the reporting form. If you do not agree to these terms in full, you must stop using the Service immediately.

We reserve the right to amend these terms at any time. Changes take effect when posted, as indicated by an updated date at the top of this page. It is your responsibility to review this page periodically. Continued use of the Service after any revision constitutes your acceptance of the updated terms.

The Service is not available to minors (persons under the age of majority in their jurisdiction, generally under 18). Minors are expressly prohibited from using the Service.

Scambulance is a nonprofit project that provides guidance and organisational support to victims of cryptocurrency-related fraud. The Service helps you understand how and where to report financial crimes to appropriate law enforcement and regulatory authorities.

Scambulance is not a law firm. Nothing on this website or communicated through the Service constitutes legal advice. The information provided is general guidance only. For legal advice specific to your situation, consult a licensed attorney in your jurisdiction.

The Service is not designed or intended to comply with industry-specific regulations such as HIPAA or FISMA. If your use of the Service is subject to such regulatory frameworks, you are responsible for ensuring your own compliance and may not rely on Scambulance for that purpose.

By using the Service, you confirm and warrant that:

• You have the legal capacity to enter into binding agreements and agree to comply with these terms
• You are not a minor in the jurisdiction in which you reside
• You will provide truthful, accurate, and complete information in all submissions
• You will use the Service only for its intended purpose — reporting and seeking guidance on genuine fraud
• You will not access the Service through automated or non-human means, including bots, scripts, or scrapers
• You will not use the Service for any unlawful purpose or in violation of any applicable laws or regulations

If any information you provide is found to be false, inaccurate, or misleading, we reserve the right to refuse or discontinue your access to the Service at any time without prior notice.

You may use the Service only for its stated purpose. The following activities are expressly prohibited:

• Systematically collecting, compiling, or scraping data from the Service without written permission
• Attempting to deceive or mislead Scambulance, or submitting false or fabricated reports
• Circumventing, disabling, or interfering with any security feature of the Service
• Using information obtained through the Service to harass, threaten, or harm any person
• Making false or malicious reports of misconduct against Scambulance or its operator
• Uploading or transmitting viruses, malware, or any code designed to disrupt or damage systems
• Using automated tools — including scripts, bots, or scrapers — to interact with the Service
• Attempting to impersonate another person or submitting reports on behalf of others without their consent
• Attempting to gain unauthorised access to any part of the Service or its underlying systems
• Copying, reverse-engineering, or decompiling any software forming part of the Service
• Using the Service for any commercial purpose, competitive research, or revenue-generating activity
• Engaging in any conduct that disparages, damages, or undermines trust in Scambulance

The Service contains links to external websites — including law enforcement reporting portals, regulatory agencies, and other resources. These links are provided for your convenience and to assist with reporting.

Scambulance does not control external websites and is not responsible for their content, accuracy, availability, or privacy practices. The inclusion of a link does not constitute an endorsement or recommendation of the linked site or its operator.

When you follow a link to an external site, you leave the Service and are subject to that site's own terms and policies. We encourage you to review the applicable terms and privacy policies of any external site you visit.

Scambulance reserves the right, but not the obligation, to:

• Monitor use of the Service for violations of these terms or applicable law
• Take appropriate action against any user who violates these terms, including referring the matter to law enforcement
• Restrict, suspend, or terminate access to the Service for any user, at any time, for any reason
• Remove or disable any content or submission that violates these terms or burdens our systems
• Manage and operate the Service in ways that protect its integrity, security, and proper functioning

If access to the Service is terminated or suspended for breach of these terms, you may not attempt to regain access under a different identity or by any other means.

We make no warranty or representation as to the accuracy or completeness of any content on the Service, or any external sites linked from it. We accept no liability for: errors or inaccuracies in content; inability to access or use the Service at any time; unauthorised access to our servers or any data stored therein; or any loss or damage resulting from your use of the Service.

We do not guarantee that submitting a report through Scambulance will lead to any particular outcome — including law enforcement investigation, fund recovery, or legal action. Outcomes depend entirely on circumstances outside our control.

To the fullest extent permitted by applicable law, Scambulance and its operator, volunteers, and agents shall not be liable to you or any third party for any direct, indirect, incidental, consequential, special, or punitive damages — including loss of data, loss of opportunity, or financial loss — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these terms or the Service shall not exceed the lesser of: (a) amounts you have paid to Scambulance in the six months preceding the claim (the Service is currently free), or (b) USD $100.

Some jurisdictions do not permit the exclusion or limitation of certain types of damages. If such laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.

You agree to defend, indemnify, and hold harmless Scambulance and its operator from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service
• Your breach of these terms
• Any breach of the representations and warranties you made by using the Service
• Your violation of any third party's rights, including intellectual property rights

We reserve the right, at your expense, to assume control of any matter for which you are required to indemnify us. You agree to cooperate with our defence of any such claim.

By using the Service — including submitting the reporting form and corresponding with us by email — you consent to receive communications from Scambulance electronically. This includes confirmation messages, follow-up correspondence, and any notices relating to your submission.

You agree that electronic communications from Scambulance satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

All content on Scambulance — including text, design, logos, and code — is the property of the Scambulance project and its operator, protected under applicable copyright and intellectual property laws.

Subject to these terms, you are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial purposes only. This licence does not permit you to reproduce, distribute, publicly display, or create derivative works based on any part of the Service without prior written permission.

Any breach of these intellectual property rights will constitute a material breach of these terms and may result in immediate termination of your right to use the Service.

When you submit a report through Scambulance, we collect the following information:

• Full name
• Email address
• Phone number (optional — only if you provide it)
• Country or countries of residence
• US state (if applicable)
• Date of the incident
• Estimated amount lost
• Source of the funds lost
• Description of what assistance you need (Step 2 of the form)
• Your preferred contact method

We do not collect payment information, cryptocurrency private keys, seed phrases, or passwords. We will never ask for these.

The data you provide is used exclusively to:

• Evaluate your case and provide appropriate guidance
• Contact you to discuss your situation or provide follow-up support
• Help you prepare a report for law enforcement
• Receive internal notifications so our team can act on new submissions

We do not use your data for marketing, advertising, or any purpose unrelated to assisting with your crypto fraud case.

Your data is stored in a secure, encrypted database managed by a reputable third-party infrastructure provider. Data is encrypted at rest and in transit using industry-standard TLS encryption.

Access to the database is restricted to authorised personnel only. Credentials and configuration are never exposed in client-side code or public repositories.

Internal team notifications are delivered via a professional email delivery service. These notifications are sent to the Scambulance team only and contain the same information you provided in the form.

We take reasonable technical and organisational measures to protect your data, including HTTPS-only web traffic and strict access controls on all systems. No system is 100% secure. If you become aware of any security concern related to Scambulance, please contact us immediately at contact@scambulance.org.

Currently, Scambulance is operated by one person: the founder, Aca. Only the founder has access to submitted reports.

Your data is never sold, rented, or shared with third parties for commercial purposes — not advertisers, not data brokers, not anyone.

The only circumstance in which your data may be shared with a third party is if it is directly relevant to a law enforcement case and you have explicitly consented to that sharing. For example, if we are assisting you in preparing a report for the FBI, we would share only what you asked us to help you submit.

We will comply with valid legal process (court orders, subpoenas) if required by law, and will notify you unless legally prohibited from doing so.

We retain your data for as long as is necessary to assist with your case — typically until the case is resolved, closed, or you request deletion.

If your case is inactive (no contact for over 12 months) and you have not explicitly asked us to keep your record, we may delete it.

You can request deletion of your data at any time by emailing contact@scambulance.org. We will action deletion requests within 30 days.

Under GDPR (and equivalent laws in the UK, Australia, Canada, and elsewhere), you have the following rights regarding your personal data:

To exercise any of these rights, email contact@scambulance.org. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.

Scambulance does not currently use tracking cookies, advertising cookies, or third-party analytics services.

The only cookies that may be set are essential session cookies required for the website to function (for example, to maintain your form state during a multi-step submission). These are not used to identify you or track your behaviour across other websites.

If analytics are implemented in a future update, this policy will be updated and you will be given the opportunity to opt out.

Scambulance uses reputable, GDPR-compliant third-party providers to operate its infrastructure — including database hosting, web hosting, and email delivery. These providers are bound by contractual obligations to protect your data and are not permitted to use it for their own marketing or commercial purposes.

Your data is processed within these systems solely to deliver the Scambulance service as described in this policy.